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UPDATE TO THIS POST: There will be no affect on data quality because if you try to edit a field and there are other required fields on the object that are blank, the system will require those fields before you can save the record. Looks like once again, Salesforce.com thought of everything…and I need to do a little more homework before I post.
So, you have probably seen the Winter ‘08 release of one of the most requested features on the IdeaExchange – Inline Editing. This allows users to to edit individual fields without clicking the Edit button just by double-clicking on that field. It is a great and easy way to update your records.
My question – How will it affect data quality?
I am opening this up to discussion. What do you think is the best way to drive adoption in Salesforce.com and why?
- Training?
- Data Quality?
- Ease of Use?
- Required Use for Compensation?
You tell me…
This might seem like a strong statement to make, but it is a great way to drive adoption. This mentality of only recognizing the data that is in salesforce.com as accurate information forces the users to use the system. This is a good method to use as a stick approach.
If you have tried adoptions contests, training and retraining or enthusiastic encouragement and none of it seems to be working, then it is time to move on to the stick. Talk to your sales managers and directors and help them realize how powerful salesforce.com can be to them with accurate data. Then help them to start using the phrase “If it’s not in salesforce, it didn’t happen.”
As the admin of salesforce.com, you are responsible for the integrity of the system for your organization. That means that you need to make sure that your system is up and running properly at all times. Sometimes it is out of your control because salesforce.com might be experiencing a rare problem. But for the most part, how accessible your data is and how it is viewed by your users is up to you.
